Membership & Cancellation Policy Side Out Tsunami

At Side Out Tsunami, Seattle’s leading indoor pickleball center, our membership and cancellation policies are designed to be fair, transparent, and easy to understand. Please review the details below for memberships, renewals, cancellations, and no-show fees.

Cancellation & No-Show Policy

Effective Date: November 1, 2025 Events (Clinics, Leagues, Tournaments, and Other Club Events)

Category	Timing	Policy
Paid Members	More than 48 hours in advance	Full refund will be issued.
	Between 24 to 48 hours before the event	Virtual credit will be issued for the full amount.
	Less than 24 hours before the event	Virtual credit will be issued for half of the amount.
	No-show	No refund will be issued.
Non-Members	More than 48 hours in advance	Full refund will be issued.
	Between 24 to 48 hours before the event	Virtual credit will be issued for the full amount.
	Less than 24 hours before the event	No refund will be issued.
	No-show	No refund will be issued.

Open Play & Private Court Reservations

Category	Timing	Policy
Paid Members	Less than 4 hours before open play	A late cancellation fee of $20 will be assessed.
	Less than 4 hours before private court reservation	A late cancellation fee of $40 per hour will be assessed.
	No-show (Open Play)	$20 fee per reservation.
	No-show (Private Court Reservation)	$40 fee per hour.
Non-Members	More than 48 hours in advance	Full refund will be issued.
	Between 24 to 48 hours before start time	Virtual credit will be issued for the full amount.
	Less than 24 hours before start time	No refund will be issued.
	No-show	No refund will be issued.

We understand emergencies happen. If you need to cancel within 24 hours due to an emergency, please call or email info@sideouttsunami.com as soon as possible so we can review your situation.

Membership Terms & Policies

Effective Date: November 1, 2025

Category	Policy Details
Monthly Memberships	Cancel at least 20 days before your next billing date to avoid the next charge. Cancellations may be submitted: In person at the club, or By email to the club manager if you are injured or otherwise unable to visit in person. No refunds are issued for partially used months. A 48-hour grace period from signup allows a full refund if you cancel within that window.
Annual Memberships	Cancel within 7 days of signup for a full refund. After 7 days, no refunds will be issued for the annual payment. Cancellations must be made: In person at the club, or By email to the club manager if you are injured or otherwise unable to visit in person. No refunds are issued for partially used months.
Automatic Renewals	All memberships automatically renew at the end of their term: Monthly memberships renew monthly. Annual memberships renew yearly. To stop renewal, submit cancellation at least 20 days before the renewal date. Upon renewal, the current membership rate will apply.
Payment and Authorization	You must maintain an active credit card, debit card, or ACH payment method on file. By signing up, you authorize us to charge your payment method for all applicable fees, including membership and other club purchases. If your card is declined, we may reattempt the charge.
Pause Policy	No pause or freeze unless due to injury with a provider’s note. If you’ll be out of town for an extended period, consider a monthly membership instead.